Thank you for your purchase from Unbearded Media. Please review this policy carefully before placing an order.

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1. All Sales Are Final

Due to the nature of our merchandise, including limited-run and event-based items, all sales are final.

Unbearded Media does not offer refunds or exchanges for incorrect sizing, change of mind, or ordering errors made by the customer.

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2. Damaged or Incorrect Items

Refunds or replacements will only be considered if the item meets one of the following conditions:

The item arrives damaged or defective.
The item received is incorrect.

To request a refund or replacement, you must contact us within seven days of delivery.

Your request must include your order number and clear photo evidence showing the issue.

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3. Resolution Process

If your request is approved, Unbearded Media will determine the appropriate resolution, which may include a replacement or refund.

Refunds, if issued, will be processed to the original payment method. Processing times may vary depending on your payment provider, including Stripe or PayPal.

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4. Shipping Issues

Unbearded Media is not responsible for lost, delayed, or stolen packages once they have been handed off to the shipping carrier.

If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly to file a claim.

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5. Non-Eligible Situations

Refunds or exchanges will not be provided for incorrect size selection, buyer’s remorse, delays caused by shipping carriers, or incorrect shipping information provided at checkout.

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6. Contact Information

For all refund or replacement requests, please contact:

Email: [email protected]
Website: https://unbeardedmedia.com